FAQ
Returns & Refunds
Can I return an item?
Yes. You may return most items within 14 days of receiving them, as long as they are in original condition: unworn, unwashed, and with all original tags attached.
Which items cannot be returned?
Customized, redesigned, or altered items
Press-on nails (Unless they arrive damaged or defective.)
How do I start a return?
Email us at return@catondhandclothes.com within 14 days of receiving your order. Include your order number and reason for return.
Do I need to pay for return shipping?
Yes, customers cover return shipping costs unless the item is defective or not as described.
When will I get my refund?
Once we receive and inspect your returned item, we’ll notify you. Approved refunds are processed within 7 business days back to your original payment method.
Are shipping costs refundable?
No, shipping costs are non-refundable unless the return is due to delivery error or a defective item.
Can I exchange an item?
Yes, if the item is in stock. Contact us at return@catondhandclothes.com to request an exchange.
What if my item arrives damaged or defective?
Contact us immediately at return@catondhandclothes.com with photos. We’ll arrange a replacement or refund at no extra cost.
Shipping
How quickly do you process orders?
Orders are processed within 2 business days, including weekends and public holidays.
Orders placed after 3 PM CET are processed the next business day.
Which shipping options do you offer?
Denmark: Home delivery, parcel lockers, or parcel shops
EU countries: Home delivery only
How long does delivery take?
Denmark: 1–3 business days
EU countries: 5–10 business days, depending on destination
How much does shipping cost?
Shipping costs depend on destination, weight, and method selected at checkout. Free shipping may be available on orders above a certain amount (if applicable).
Do you ship everywhere?
We currently do not ship to PO Boxes, APO/FPO addresses, or offer local pick-up. Some remote areas may face longer delivery times or extra charges.
Will I get a tracking number?
Yes. You’ll receive tracking details once your order ships.
What if my package is lost or arrives damaged?
We are not responsible for courier delays or lost packages after shipment. Please double-check your shipping address. If your package is lost or arrives damaged, contact us immediately.
Handmade Press-on Nails:
1 What are press-on nails?
Press-on nails are pre-designed, handcrafted nails that you can easily apply to your natural nails using adhesive tabs or nail glue. They offer a quick, convenient, and damage-free alternative to salon nails.
2. Do you offer a Satisfaction Guarantee?
Yes! We want you to love your press-on nails. If you're not completely satisfied, let us know, and we'll make it right! You can request a refund or a replacement – no questions asked!
3. How do I apply press-on nails?
- Clean and lightly buff your natural nails.
- Wipe them with nail polish remover or an alcohol pad to remove any oils.
- Select the correct nail size for each finger.
- Use adhesive tabs for short-term wear or nail glue for a longer-lasting hold.
- Press the nail firmly for 10-20 seconds to secure it.
4. How long do press-on nails last?
The durability depends on the application method:
-
Adhesive tabs: Typically last around 1-3 days.
Adhesive tabs are usually best for occasional wear or for those who like to frequently change their press-on nails. -
UV adhesive tabs: Can last up to several weeks.
These are ideal for people who want to wear the same set of nails for a longer period of time.
5. How do I remove press-on nails?
Removing them is easy:
- Soak your hands in warm, soapy water for about 10-15 minutes.
- Gently lift the edges with a wooden cuticle stick.
- If you used nail glue, soak your nails in acetone-based remover to dissolve the glue.
6. Can I reuse press-on nails?
Yes! If you use adhesive tabs, you can reuse them multiple times. With nail glue, some wear and tear may occur during removal, but they can still be repurposed with proper care.
7. Are press-on nails safe for my natural nails?
Yes! Press-on nails are a great alternative to acrylics or gel extensions since they don’t require drilling or harsh chemicals. Proper application and removal will help keep your natural nails healthy and damage-free.
8. What material are the nails made of?
Our press-on nails are crafted from high-quality, gel-based plastic, designed to be strong, flexible, and comfortable to wear while giving a natural look.
9. Can I paint or apply a gel top coat on press-on nails?
Yes! You can customize your press-on nails by painting them with regular nail polish or adding a gel top coat for extra durability.
10. Can I shower or do dishes with press-on nails?
Yes, but prolonged water exposure can weaken the adhesive. If you plan to keep them on for an extended period, we recommend wearing gloves when doing household chores and avoiding hot water for the first few hours after application.
11. Do press-on nails work on short or bitten nails?
Yes! Press-on nails can be applied to short or bitten nails, as long as the surface is clean and dry. Nail glue provides a stronger hold, making them more secure.
12. What if a nail pops off?
If a nail pops off, you can reapply it with nail glue or adhesive tabs. Carrying a small nail glue in your bag can help for quick touch-ups on the go!
13. How do I store press-on nails for reuse?
After removal, clean off any adhesive residue and store them in a dry, cool place (such as the original packaging) to keep them in perfect condition for the next use.
14. Can I file or reshape press-on nails?
Yes! You can gently file or trim press-on nails to adjust their length or shape. Use a fine-grit nail file to avoid cracking or damaging the nail.
15. Are press-on nails suitable for special occasions?
Absolutely! Press-on nails are perfect for weddings, parties, vacations, or any event where you want a polished look without a long-term commitment.
16. Can I wear press-on nails while working out?
Yes, but if you're engaging in activities that put pressure on your nails (like weightlifting or certain sports), we recommend using nail glue for a stronger hold.
17. How do I prevent air bubbles when applying press-on nails?
Make sure your natural nails are completely clean and dry before application. Press firmly from the cuticle to the tip when applying, and avoid lifting the nail too soon.
18. Can I wear press-on nails if I have weak or damaged nails?
Yes, press-on nails can be a great alternative to traditional acrylics or gel nails, as they don’t require harsh chemicals or excessive filing. Just make sure to give your natural nails some breathing time between applications.
19. How do I remove nail glue residue from my natural nails?
If glue residue remains after removal, soak your nails in warm, soapy water and gently buff the surface. Acetone-based removers can also help dissolve stubborn glue.
20. How do I store my press-on nails when not in use?
Keep them in their original packaging or a small storage case to prevent scratches or bending. Store in a dry, cool place away from direct sunlight.
21. Do press-on nails come with everything I need for application?
Yes! Each set includes various sizes of press-on nails, an orange wood stick for pushing back cuticles, a buffer for nail preparation, an alcohol wipe for cleaning, and adhesive tabs for easy and quick application.